PHONE RECORDING
& CALL
TRANSCRIPTION


At Y4M, we provide hosted call recording and speech analytics solutions. This eliminates the need to manually record transcriptions and greatly increases your company's compliance and data management.

Our enterprise grade VOIP call/voice recorder works over the internet and is easy to use, secure and reliable. It will allow you to find recordings in a few seconds using keywords or phrases. Our call recording software is equally useful and applicable to small and medium as well as enterprise-level companies.

TAKE THE FIRST STEP
Odoo - Sample 1 for three columns

Keypress Actions (DTMF)

Save agent time with actions like call tagging or stopping and resuming call recordings.

Odoo - Sample 2 for three columns

Handset  Tagging

Create handset groups with custom rules or tag calls individually.

Odoo - Sample 3 for three columns

Dashboards & Reporting

Access call duration and other statistics at a glance within your dashboards.

CALL ANALYTICS


Y4M provides powerful analytics and reporting tools for improving workplace performance and proactively managing risk, allowing you to learn what works and build a better relationship with customers.

TAKE THE FIRST STEP
Odoo - Sample 1 for three columns

Transcribe Calls Automatically

Y4M Analytics automatically transcribes every call.

Odoo - Sample 2 for three columns

Voice of Customer (VOC) Analysis

Y4M draws on insights that clearly represent voice-of-the-customer.

Odoo - Sample 3 for three columns

Sentiment Analysis

Y4M's advanced AI analyses each word to provide insight into customer and agent sentiments.

Odoo - Sample 3 for three columns

Powerful Rules Engine

Set criteria using a variety of conditions and drive actions autonomously.

DISCOVER HOW YOU CAN
IMPROVE EFFICIENCY, DRIVE SALES,
MANAGE COMPLIANCE AND MORE!

TAKE THE FIRST STEP